Lynda - Having Difficult Conversations

  • CategoryOther
  • TypeTutorials
  • LanguageEnglish
  • Total size1.4 GB
  • Uploaded Bygroovymax123
  • Downloads454
  • Last checkedMay. 21st '18
  • Date uploadedJun. 21st '14
  • Seeders 0
  • Leechers1

Infohash : FE5C6B0B17C0700C9E184CFC630C7BC97D8DC8CA

Lynda - Having Difficult Conversations

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Having Difficult Conversations | 1.39 GB
Duration: 2h 17m | Video: AVC (.mp4) 960x540 29.970 fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Jul 30, 2013 | Appropriate for all | Language: English


Leadership coach and lynda.com director of learning and development Britt Andreatta shares her tips and strategies for having difficult conversations. In her four-phase model, you'll discover the situations that lead up to difficult conversations, decide when the conversation is warranted, prepare for the interaction, and monitor outcomes to ensure success.

Along the way, learn the secrets of turning difficult conversations into successful interactions that enhance communication and rapport. Improve both your professional and personal relationships, finding your way back from conflict through mutually successful outcomes.

Topics include:
* What is a difficult conversation?
* Understanding why conversations go badly
* Changing your tipping point

* Knowing your triggers
* Reframing your adversary
* Being prepared for the conversation
* Taking responsibility
* Sharing goals and experience
* Co-creating a solution
* Developing the action plan
* Building better feedback



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