Udemy - Create Your Own Help Desk with osTicket

Files:

• Get Bonus Downloads Here.url (0.2 KB)
~Get Your Files Here ! 1 - Welcome & Big Picture
• 1. Course Roadmap What You’re Building (and Why It Matters) (Description).html (1.7 KB)
• 1. Course Roadmap What You’re Building (and Why It Matters).mp4 (77.0 MB)
10 - Wrap-Up & Next Steps
• 21. Next Steps Keep Support Tight & Customers Confident (Description).html (1.0 KB)
• 21. Next Steps Keep Support Tight & Customers Confident.mp4 (48.3 MB)
11 - Supplementary Tool Help Desk Builder GPT
• 22. Help-Desk-Builder-Course-Companion-Guide.pdf (459.0 KB)
• 22. How to Access & Set Up Your “Help Desk Builder GPT” (Beginner Instructions) (Description).html (0.9 KB)
• 22. How to Access & Set Up Your “Help Desk Builder GPT” (Beginner Instructions).html (9.8 KB)
• 23. GPT-User-Guide-Help-Desk-Builder.pdf (466.5 KB)
• 23. How to Use the Help Desk Builder GPT to Set Up Faster (Description).html (1.0 KB)
• 23. How to Use the Help Desk Builder GPT to Set Up Faster.html (17.0 KB)
12 - Bonus Lecture
• 24. Bonus.html (9.0 KB)
2 - Get Set Up Fast (Hosting, Domain, WordPress)
• 2. Bluehost-Affiliate-Link-.url (0.1 KB)
• 2. Choose Hosting + Grab a Domain (Beginner-Friendly Setup) (Description).html (1.1 KB)
• 2. Choose Hosting + Grab a Domain (Beginner-Friendly Setup).mp4 (147.7 MB)
• 2. D9-Hosting-Affiliate-Link-.url (0.1 KB)
• 3. Log Into cPanel (Your Control Center Explained) (Description).html (1.0 KB)
• 3. Log Into cPanel (Your Control Center Explained).mp4 (24.4 MB)
• 4. Install WordPress the Easy Way (So Everything Runs Smoothly) (Description).html (1.0 KB)
• 4. Install WordPress the Easy Way (So Everything Runs Smoothly).mp4 (162.4 MB)
• 4. WordPress.url (0.1 KB)
3 - Install osTicket & Understand the Dashboard
• 5. Install osTicket (Your Help Desk Goes Live Here) (Description).html (1.0 KB)
• 5. Install osTicket (Your Help Desk Goes Live Here).mp4 (72.5 MB)
• 6. First Login + Dashboard Tour (Client vs. Agent Admin Clarity) (Description).html (1.0 KB)
• 6. First Login + Dashboard Tour (Client vs. Agent Admin Clarity).mp4 (34.3 MB)
4 - Make It Look Legit (Branding)
• 7. Brand Your Help Desk (Logo + Professional Look & Feel) (Description).html (1.0 KB)
• 7. Brand Your Help Desk (Logo + Professional Look & Feel).mp4 (67.3 MB)
5 - Connect Email So Tickets Flow Automatically
• 8. Create a Dedicated Support Email (Clean, Organized Support) (Description).html (1.0 KB)
• 8. Create a Dedicated Support Email (Clean, Organized Support).mp4 (21.0 MB)
• 9. Connect Your Support Inbox to osTicket (No Lost Requests) (Description).html (1.0 KB)
• 9. Connect Your Support Inbox to osTicket (No Lost Requests).mp4 (122.1 MB)
6 - Build Your Support Workflow (Agents + Assignments)
• 10. Add Support Agents (Set Up Your Team Properly) (Description).html (0.9 KB)
• 10. Add Support Agents (Set Up Your Team Properly).mp4 (62.9 MB)
• 11. Assign Tickets Like a Pro (Routing & Ownership) (Description).html (1.0 KB)
• 11. Assign Tickets Like a Pro (Routing & Ownership).mp4 (27.9 MB)
7 - Respond Faster (Templates, Canned Replies, Ticket Flow)
• 12. Add Subtle Marketing Inside Tickets (Without Being Pushy) (Description).html (1.0 KB)
• 12. Add Subtle Marketing Inside Tickets (Without Being Pushy).mp4 (62.8 MB)
• 13. Create Canned Responses (Save Time on Repeats) (Description).html (0.9 KB)
• 13. Create Canned Responses (Save Time on Repeats).mp4 (35.7 MB)
• 14. Respond to Tickets the Right Way (A Simple Workflow) (Description).html (1.0 KB)
• 14. Respond to Tickets the Right Way (A Simple Workflow).mp4 (124.1 MB)
• 15. Test Outgoing Email (Make Sure Replies Deliver) (Description).html (1.0 KB)
• 15. Test Outgoing Email (Make Sure Replies Deliver).mp4 (22.2 MB)
8 - Customize the System (Help Topics, Hours, and Pages)
• 16. Customize Email Templates (Make Every Message On-Brand) (Description).html (1.0 KB)
• 16. Customize Email Templates (Make Every Message On-Brand).mp4 (36.1 MB)
• 17. Create Help Topics (So Requests Go to the Right Place) (Description).html (1.0 KB)
• 17. Create Help Topics (So Requests Go to the Right Place).mp4 (28.1 MB)
• 18. Set Business Hours (and Manage Expectations Automatically) (Description).html (1.0 KB)
• 18. Set Business Hours (and Manage Expectations Automatically).mp4 (29.7 MB)
• 19. Edit Add Help Desk Pages (Thank You Page, Messaging, and More) (Description).html (1.0 KB)
• 19. Edit Add Help Desk Pages (Thank You Page, Messaging, and More).mp4 (29.3 MB)
9 - Reduce Tickets With Self-Service (FAQ Knowledge Base)
• 20. Build an FAQ Knowledge Base (Cut Support Load Fast) (Description).html (1.0 KB)
• 20. Build an FAQ Knowledge Base (Cut Support Load Fast).mp4 (58.0 MB)
• Bonus Resources.txt (0.1 KB)