Skillshare - Working as an IT Help Desk Agent
- CategoryOther
- TypeTutorials
- LanguageEnglish
- Total size726.3 MB
- Uploaded Byfreecoursewb
- Downloads49
- Last checkedFeb. 13th '22
- Date uploadedFeb. 10th '22
- Seeders 5
- Leechers1
Working as an IT Help Desk Agent 
https://CourseHulu.com
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 726 MB | Duration: 2h 11m
This course will walk you through everything you would need as a Help Desk agent and by the end of it you will be confident to take on any junior interview.
Unlike other existing courses out there, this one has been carefully designed to meet all the needs of the candidates and in addition to that, the agenda has been tailored to the latest tech industry.
Don’t believe me? Imagine that this course includes: ServiceNow, ITSM Processes, HR Ready, Hardware and Software!
Speaking about the IT industry, it is growing at an alarming pace and the need of IT professionals continues to rise. If you’re eager to venture into the field of technical support and looking to join this growing profession then this course is the solution for you and will help you land a job in no time.
With or without experience, it’s definitely worth #trying because of the valuable content, a digital certification that will be issued upon completion, engaging instructor and many other advantages that you’ll discover while following the course.
Course Agenda
Files:
[ CourseHulu.com ] Skillshare - Working as an IT Help Desk Agent- Get Bonus Downloads Here.url (0.2 KB) ~Get Your Files Here !
- 01. Introduction-de.vtt (1.1 KB)
- 01. Introduction-en-US.vtt (1.0 KB)
- 01. Introduction-es-MX.vtt (1.1 KB)
- 01. Introduction-fr.vtt (1.2 KB)
- 01. Introduction-pt.vtt (1.1 KB)
- 01. Introduction.mp4 (5.6 MB)
- 02. Agenda-de.vtt (2.0 KB)
- 02. Agenda-en-US.vtt (1.9 KB)
- 02. Agenda-es-MX.vtt (2.0 KB)
- 02. Agenda-fr.vtt (2.1 KB)
- 02. Agenda-pt.vtt (2.0 KB)
- 02. Agenda.mp4 (7.4 MB)
- 03. Meet and Greet-de.vtt (4.0 KB)
- 03. Meet and Greet-en-US.vtt (3.6 KB)
- 03. Meet and Greet-es-MX.vtt (3.8 KB)
- 03. Meet and Greet-fr.vtt (3.9 KB)
- 03. Meet and Greet-pt.vtt (3.7 KB)
- 03. Meet and Greet.mp4 (22.6 MB)
- 04. Outsourcing-de.vtt (5.5 KB)
- 04. Outsourcing-en-US.vtt (4.9 KB)
- 04. Outsourcing-es-MX.vtt (5.2 KB)
- 04. Outsourcing-fr.vtt (5.5 KB)
- 04. Outsourcing-pt.vtt (5.1 KB)
- 04. Outsourcing.mp4 (34.5 MB)
- 05. A day in the life of a helpdesk agent-de.vtt (5.8 KB)
- 05. A day in the life of a helpdesk agent-en-US.vtt (5.1 KB)
- 05. A day in the life of a helpdesk agent-es-MX.vtt (5.4 KB)
- 05. A day in the life of a helpdesk agent-fr.vtt (5.8 KB)
- 05. A day in the life of a helpdesk agent-pt.vtt (5.5 KB)
- 05. A day in the life of a helpdesk agent.mp4 (12.5 MB)
- 06. Hardware-de.vtt (3.9 KB)
- 06. Hardware-en-US.vtt (3.3 KB)
- 06. Hardware-es-MX.vtt (3.6 KB)
- 06. Hardware-fr.vtt (3.8 KB)
- 06. Hardware-pt.vtt (3.5 KB)
- 06. Hardware.mp4 (20.1 MB)
- 07. Software-de.vtt (48.4 KB)
- 07. Software-en-US.vtt (42.8 KB)
- 07. Software-es-MX.vtt (46.1 KB)
- 07. Software-fr.vtt (48.6 KB)
- 07. Software-pt.vtt (46.1 KB)
- 07. Software.mp4 (146.5 MB)
- 08. ITSM Processes Applied in ServiceNow Intro-de.vtt (1.6 KB)
- 08. ITSM Processes Applied in ServiceNow Intro-en-US.vtt (1.5 KB)
- 08. ITSM Processes Applied in ServiceNow Intro-es-MX.vtt (1.6 KB)
- 08. ITSM Processes Applied in ServiceNow Intro-fr.vtt (1.7 KB)
- 08. ITSM Processes Applied in ServiceNow Intro-pt.vtt (1.6 KB)
- 08. ITSM Processes Applied in ServiceNow Intro.mp4 (6.8 MB)
- 09. SN Instance-de.vtt (6.2 KB)
- 09. SN Instance-en-US.vtt (5.5 KB)
- 09. SN Instance-es-MX.vtt (5.9 KB)
- 09. SN Instance-fr.vtt (6.1 KB)
- 09. SN Instance-pt.vtt (5.8 KB)
- 09. SN Instance.mp4 (20.1 MB)
- 10. SN UI-de.vtt (6.2 KB)
- 10. SN UI-en-US.vtt (5.5 KB)
- 10. SN UI-es-MX.vtt (5.9 KB)
- 10. SN UI-fr.vtt (6.3 KB)
- 10. SN UI-pt.vtt (5.8 KB)
- 10. SN UI.mp4 (22.6 MB)
- 11. Incident and Major Incident Management-de.vtt (47.4 KB)
- 11. Incident and Major Incident Management-en-US.vtt (40.9 KB)
- 11. Incident and Major Incident Management-es-MX.vtt (44.2 KB)
- 11. Incident and Major Incident Management-fr.vtt (46.4 KB)
- 11. Incident and Major Incident Management-pt.vtt (44.4 KB)
- 11. Incident and Major Incident Management.mp4 (103.0 MB)
- 12. Request Fulfillment-de.vtt (25.3 KB)
- 12. Request Fulfillment-en-US.vtt (22.3 KB)
- 12. Request Fulfillment-es-MX.vtt (23.9 KB)
- 12. Request Fulfillment-fr.vtt (25.1 KB)
- 12. Request Fulfillment-pt.vtt (23.9 KB)
- 12. Request Fulfillment.mp4 (74.3 MB)
- 13. Knowledge Management-de.vtt (27.6 KB)
- 13. Knowledge Management-en-US.vtt (24.3 KB)
- 13. Knowledge Management-es-MX.vtt (26.4 KB)
- 13. Knowledge Management-fr.vtt (27.7 KB)
- 13. Knowledge Management-pt.vtt (26.2 KB)
- 13. Knowledge Management.mp4 (76.8 MB)
- 14. Service Level Management-de.vtt (28.3 KB)
- 14. Service Level Management-en-US.vtt (25.1 KB)
- 14. Service Level Management-es-MX.vtt (26.9 KB)
- 14. Service Level Management-fr.vtt (28.3 KB)
- 14. Service Level Management-pt.vtt (26.9 KB)
- 14. Service Level Management.mp4 (81.8 MB)
- 15. HR Ready-de.vtt (43.6 KB)
- 15. HR Ready-en-US.vtt (38.7 KB)
- 15. HR Ready-es-MX.vtt (40.6 KB)
- 15. HR Ready-fr.vtt (43.2 KB)
- 15. HR Ready-pt.vtt (40.8 KB)
- 15. HR Ready.mp4 (83.6 MB)
- Bonus Resources.txt (0.4 KB) Project
- IT Help Desk starter pack.pptx.pptx (7.0 MB)
- Service Desk Analyst JD.docx.docx (15.9 KB)
Code:
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- udp://9.rarbg.me:2720/announce
- udp://opentor.org:2710/announce
