Linkedin - Modernizing the Service Desk

  • CategoryOther
  • TypeTutorials
  • LanguageEnglish
  • Total size814.2 MB
  • Uploaded Byfreecoursewb
  • Downloads63
  • Last checkedDec. 20th '21
  • Date uploadedDec. 17th '21
  • Seeders 5
  • Leechers2

Infohash : 9AB0246AEC00351BB44F97C7D50DC934D2A7AA07

Modernizing the Service Desk



https://CourseLala.com

Duration: 1h 33m | .MP4 1280x720, 30 fps(r) | AAC, 48000 Hz, 2ch | 814 MB
Genre: eLearning | Language: English
There are many drivers for service desk modernization, such as new focus on the customer experience, new tools and channels, and the need for agile services better matched to today’s digital enterprises. Service desk transformations are complex, though, and require excellent preparation and execution. In this course, veteran IT management consultant David Pultorak gives you a high-level look at how to prepare for and successfully execute a service desk modernization project. David helps you understand what a modern service desk looks like, including agile services (and service levels and periods), channels and processes, metrics, dashboards and reporting, and ticket-driven agile improvement. He covers why it is crucial to transform your service desk to a modern one and gives you ideas on how to do so. David goes over Agile ways of working and also discusses user experience management tools like Nexthink, Aternity, HappySignals, and CallMiner.

Files:

[ CourseLala.com ] Linkedin - Modernizing the Service Desk
  • Get Bonus Downloads Here.url (0.2 KB)
    • ~Get Your Files Here ! 1. Introduction
    • 01. Modernizing the service desk.en.srt (1.5 KB)
    • 01. Modernizing the service desk.mp4 (6.5 MB)
    • 02. What you should know.en.srt (0.2 KB)
    • 02. What you should know.mp4 (1.2 MB)
    2. Modern Service Desk Characteristics
    • 03. The modern service desk.en.srt (19.4 KB)
    • 03. The modern service desk.mp4 (85.9 MB)
    • 04. Services.en.srt (4.4 KB)
    • 04. Services.mp4 (20.1 MB)
    • 05. Channels.en.srt (17.8 KB)
    • 05. Channels.mp4 (77.0 MB)
    • 06. People.en.srt (6.8 KB)
    • 06. People.mp4 (31.3 MB)
    • 07. Processes.en.srt (15.7 KB)
    • 07. Processes.mp4 (69.4 MB)
    • 08. Tools.en.srt (13.1 KB)
    • 08. Tools.mp4 (57.7 MB)
    3. Modern Service Desk Transformation
    • 010. Implement agile services, levels, and periods.en.srt (6.2 KB)
    • 010. Implement agile services, levels, and periods.mp4 (26.2 MB)
    • 011. Move to experience-based metrics and management.en.srt (6.3 KB)
    • 011. Move to experience-based metrics and management.mp4 (28.6 MB)
    • 012. Balanced metrics and employ visible management.en.srt (10.9 KB)
    • 012. Balanced metrics and employ visible management.mp4 (45.5 MB)
    • 013. Initiate virtuous continual agile improvement cycles.en.srt (7.6 KB)
    • 013. Initiate virtuous continual agile improvement cycles.mp4 (34.2 MB)
    • 014. Implement a virtuous shift-left motion.en.srt (8.3 KB)
    • 014. Implement a virtuous shift-left motion.mp4 (35.3 MB)
    • 015. Create a continuum of good experience.en.srt (8.7 KB)
    • 015. Create a continuum of good experience.mp4 (38.3 MB)
    • 09. Transform to a modern service desk.en.srt (11.9 KB)
    • 09. Transform to a modern service desk.mp4 (51.4 MB)
    4. Agile Service Desk Improvements
    • 016. Increase speed of service.en.srt (5.8 KB)
    • 016. Increase speed of service.mp4 (25.1 MB)
    • 017. Make who to contact clear.en.srt (5.1 KB)
    • 017. Make who to contact clear.mp4 (23.0 MB)
    • 018. Root out attitude problems.en.srt (3.0 KB)
    • 018. Root out attitude problems.mp4 (14.3 MB)
    • 019. Get to the right definition of done.en.srt (6.8 KB)
    • 019. Get to the right definition of done.mp4 (30.9 MB)
    • 020. Reduce the drain TX issues like battery life.en.srt (7.2 KB)
    • 020. Reduce the drain TX issues like battery life.mp4 (33.8 MB)
    • 021. Reduce the number of handoffs.en.srt (5.5 KB)
    • 021. Reduce the number of handoffs.mp4 (25.0 MB)
    • 022. Do what the cool kids do.en.srt (8.9 KB)
    • 022. Do what the cool kids do.mp4 (42.5 MB)
    5. Conclusion
    • 023. Next steps.en.srt (2.3 KB)
    • 023. Next steps.mp4 (10.7 MB)
    • Bonus Resources.txt (0.4 KB)

Code:

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